ACEDICOM

Our Aims

Commitment

Edicom has clear and specific aims. We understand the critical nature of the systems we commercialise, and we want our clients to be able to dedicate themselves completely to their business, and we undertake to make sure that this is a reality. To this end, we offer robust, powerful and flexible systems, incorporating cutting-edge technological advances.

Yet, furthermore, these systems demand a high response capacity and an excellent knowledge of the market and sectors, and here, too, we are committed to improving services. Our technical department has the experience of the leader in the sector, providing a broad raft of services and an efficient response in the face of any eventuality.

Quality and customer service

Edicom provides quality through the high level of training of our technicians and in the exhaustive controls and trials carried out on the solutions we develop and commercialise. In addition, the fact that the products are “our own” provides a rapid response capability when faced with new requirements or functionalities, changes in legislation, etc., so offering a competitive edge compared with other service providers.

The technicians from our company undergo a rigorous training so that they can advise you correctly and are able to successfully carry out any Electronic Communications project with your business partners.

These personalised solutions follow perfectly defined patterns or guides while maintaining the same quality as the basic package. With this type of solutions, your company will benefit from high productivity and maximum returns on your investment.

Edicom has achieved a strong presence in the EDI software market, mapping tools or data transformation and communications software.

The quality of our products is the fruit of the incorporation in the IT applications of the features necessary for their seamless adaptation to the needs of our clients. Customer satisfaction is one of the most important premises that have enabled Edicom to reach our current position as market leader.

Vocation.

Nowadays, it is very common to hear talk of user-oriented IT and directing efforts towards ensuring the availability and performance of the applications it uses.

From the outset, in Edicom we believe not only in the availability and performance of the applications, but also in providing a service of maximum quality to the end user.

By guaranteeing the availability of the applications, we ensure the availability of the elements that support them, but, moreover, our commitment is to provide this service with quality: in customer service, in speed of response, and in support until any possible incidents are resolved.

But how do we provide the service and how do we gauge it? There is no doubt that a service that cannot be measured is no such thing, as we would not know whether it was done well or badly, improving or deteriorating. Most of our efforts are therefore focused in this direction, with the support of increasingly expert information systems and with the most qualified professionals to enhance the relation with the users day by day, informing them about how the service is being provided and making them increasingly responsible for improvement of the same.

Edicom understands that the technological solution serves for little if we forget the human element. Information technologies must be aimed at making the day to day of the users as easy as possible, which will have a direct repercussion on their increased productivity.